Enforceable Customer Commitments - Service that pays off

The Pattern "Enforceable Customer Commitments - Service that pays off" establishes the basis for a new level of quality regarding the customer relationship. Under the slogan "If it`s not good for you, it's not good for us", a bank pledges to fulfil specific commitments concerning (1) transparency, (2) service level and (3) fees.

• PublisherPWC
• LanguageEnglish
• Pages5
• Publication date2013