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In contrast to the common trend of standardising and centralising processes and structures at a  higher level, one Scandinavian bank implemented a decentralised governance model: "the branch is the bank". Furthermore the bank abandoned rigid management processes like budgeting. The main objective of the bank was to be truly customer oriented.

The Branch is the Bank - Banking is global, but business is local

In contrast to the common trend of standardising and centralising processes and structures at a  higher level, one Scandinavian bank implemented a decentralised governance model: "the branch is the bank".

The Branch is the Bank - Banking is global, but business is local

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